General conditions for booking through the agency Airlines4all.com and tourist information
1. Name
Airlines4all.com
is a trading name of AirServices Holland. AirServices Holland is a
service provider and commercial information in the field of air
transport, travel and holidays. Through its website, it informs, advises
and mediates in the purchase of aircraft and other tourist services and
/ or making reservations for the same. This is done through
information, advice and guidance from our site
www.Airlines4all.com, by email or telephone contact.
Airlines4all.com
provides these services at your request. The conditions for making
reservations apply to all types of tourist services with a few
exceptions.
Our address is:
Airlines4all.com
Prunuslaan 55
1185 KT Amstelveen
Phone: 020-6401861
Registered number of the Dutch Chamber of Commerce: 51802023
VAT: NL215511955B01
E-mail: info@Airlines4all.com
2. Preparation for implementation of reservation and prices
When
you start to make your booking online, you first submitted to the
reservation server command to get information on possible flights and
prices to a certain destination. The price of the ticket consists of
several elements. For each ticket, either for regular or low-cost
airline, in addition to the airfare, there are taxes and issuing fees.
Next to that for each reservation an administration fee or service
charge will be eventually added on. In step 3 of the process of the
reservation you will find a complete overview of the ticket price. Step 4
shows the total amount, including all administrative fees, if
applicable, fees for service delivery and charges for the use of credit
cards.
3. Reservation
When making a reservation, Airlines4all.com only technologically mediates this process.
All
commands and information you submit to the server during the
reservation process and ultimately the realization of a proper and
accurate booking are entirely your responsibility. You remain
responsible for the accuracy of the information necessary for the
implementation of the reservation. This includes completing the correct
names of passengers according to their personal documents, e-mail
address, telephone numbers et cetera.
Your name! It is very
important to match your name letter by letter with your personal
identification document - ID card or passport.
Residence card and driver's license are not ID documents which you can use to travel with and identify yourself.
You
must have in mind that many airlines refuse to accept your transport if
even a single letter of your name does not match the document. A direct
consequence is that they might refuse boarding and ask you to buy a new
ticket.
Travel documents: You are also personally responsible
when travelling abroad to poses all necessary documents and permits for
your entire journey, such as passports, visas, vaccination certificates
and others. On this issue Airlines4all.com can inform you by e-mail or
give general information on your request. Please note that a visa might
be required to a country, which you are passing like a transit or
transfer passenger. Many countries also require that the passport is
valid at least six months from the date of entry into the country.
If
you need more information on current visa requirements, procedures and
time required for granting the visa, or any other matters of such
nature, please contact the Ministry of Foreign Affairs in the respective
country. For Holland the telephone number is 31 (0) 70 345 6985 and the
website is
www.cibt.nl.
If
you book one-way ticket, it is necessary to inform the relevant embassy
or consulate whether you can enter the country with such a ticket and
possibly necessary formalities in this regard. You buy a one way ticket
at your own risk.
Age: The person making the reservation must be
18 years old or older. Making a reservation via Airlines4all.com you
agree to our terms and conditions and all the consequences of breaking
them is at your risk and expense.
Travel to USA: We warn all who
travel to and from the U.S. that your personal data must be available to
local authorities in connection with statutory security checks. Your
personal information is used only for security purposes. With
confirmation of your reservation, you agree with that.
Information on the above conditions can be found online:
http://www.cbp.gov/xp/cgov/travelApplications can be submitted online at ESTA:
https://esta.cbp.dhs.gov4. Payment
Within
24 hours after the reservation the full amount must be credited to the
account of Airlines4all.com. If payment must be effected within a period
less than 24 hours due to a shorter deadline set by the airline, the
customer receives an e-mail. If no reaction is received in due time to
this e-mail and the amount is not fully and promptly transferred prior
to the deadline, the reservation cannot be processed and will be
entirely canceled.
In Airlines4all.com you can directly pay
through internet banking (PayPal) or credit card. In case of doubt on
our part regarding the validity of credit card, we have the right to
charge you a different way. It should be borne in mind that in view of
securing insurance for any additional costs you might be requested to
submit to your credit card number for an airline, hotel or rent a car
reservation. If you use Internet Banking you will automatically leave
the site Airlines4all.com and pay directly on the bank site. We are not
responsible for the subsequent payment procedures, and if the amount is
not received on time at our end and on our bills, the reservation will
be canceled. Normally you will receive a payment confirmation within a
maximum of 20 minutes. If not, then the transaction is invalid and the
reservation is canceled. Then you need to contact us again.
By
making a reservation, you assure us that you are authorized and you
accept our conditions of your own behalf as well as on behalf of all
members of your group in case you make a reservation for more than one
person. That means, you are responsible for all payments due from the
whole group for which you arrange the booking. It is your responsibility
and the warranty prior to purchase, that all booking details are
checked and correct according to your desire, and that all information
provided by us or any of our employees and tour operators has been
transmitted verbatim to all members of your group. All information
transmitted to you by our employees or the Internet will be deemed to be
delivered to each member of the group that you are authorized to make
the booking for and at their expense.
5. The contract
After
you receive confirmation about your reservation and the entire amount
due has been paid, we mediate the conclusion of a contract between you
and your chosen service provider. Airlines4all.com is not a party in
this final agreement. Airlines4all.com is not responsible for the
correct and proper execution of the services reserved by the supplier
(airline or hotel). Generally, in this case the conditions of the
service provider, such as airline or hotel, are applicable. You can
inform for these conditions directly by the supplier. Airlines4all.com
is, of course, responsible for the quality of its services, such as the
correct and appropriate advice and accurate processing of the booking.
If
the customer does not receive an email confirmation of the booking
within 15 minutes after the booking is confirmed on the website, you
should contact us by phone. This applies to reservations made by phone
or email as well.
Not later than 48 hours after payment you will
receive your tickets via e-mail to your specified e-mail address.
Airlines4all.com reserves the right within 36 hours of booking to make
some changes in tariffs. It may be necessary due to problems on the
internet or unexpected changes in airport charges. In such cases, if the
total amount of the booking becomes unacceptably high for you, then the
reservation can be canceled completely free. If you pay the additional
difference to this reservation you confirm it and it becomes definitive.
Right of withdrawal of reservation
Airlines4all.com
warns you that bookings over the Internet are definitive and not
subject to cancellation or refusal. The so called and defined by law
"period of consideration" does not apply to travel services you book
through the website
www.Airlines4all.com.
This
means that the contract cannot be canceled without additional charge.
If you want to cancel your reservation, we charge an administrative fee
of € 25 per person if tickets have not yet been issued. If tickets are
issued, in addition to that, the conditions of the airline will apply.
In most cases no any refund is possible.
Current information
Airlines
have the right to make changes to your route and time of departure and
landing at any time. There is no fixed term, after which we can say that
times are final. We do everything possible to track these changes and
to inform you about them as soon as possible to your registered e-mail
as a communication address. But we, as Airlines4all.com are not
responsible if these e-mails do not reach you or reach a or do not reach
you on time. Therefore you are kindly advised before departure and
during your trip to check this information yourself. You can make this
via the site
www.checkmytrip.com.
Enter your surname (no spaces) and the reservation number. (This site
does not work for low-cost carriers, any change in them will be sent
directly to you).
When a change occurs on the day of departure,
please note that often the original departure time, as declared on your
ticket, remains intact. You should appear at the airport as planned. You
can always find the actual information on the site of the local
airport. We do not communicate delays and cancellations of flights on
the day of departure.
6. Changes and cancellations of flights at the request of the customer
General
Any
voluntary cancellations or changes to already made reservations are
only possible at the request of the person who made the original
booking. All cancellations or changes are subject to extra charge. The
amounts include both additional fees and charges under the rules of the
service provider and the cost of the agent to implement the change or
cancellation.
Note: A single customer, who is participant of a group
reservation can only make for himself. The person who made the main
reservation may change or cancel the whole trip for himself and for
everyone involved.
Cancellation
Cancellations can only be
effected via email or SMS. Cancellation must be made by the person who
made the reservation. You can inform yourself in advance by phone what
additional cost is related to the cancellation or change. You can do
this at the time of booking, paying attention to the conditions of the
airline. In most cases cancellation fee is 100%, which means that
refunds are not possible. If you want a ticket with open dates, please
contact us by phone or e-mail. These tickets are usually (much) more
expensive. If you have not complied with the conditions for cancellation
and you do not have such insurance, then any costs or loss remain your
expense. If the cancellation fee is not 100%, we can send your ticket
to the airline for full or partial refund. The amount will be refunded
to your account once we receive it from the airline. It takes about 8 to
12 weeks but in some cases considerably longer (6-12 months). If you
cancelled your trip in accordance with the terms of your cancellation
insurance, your insurance company will pay back the cancellation fee.
The amount will be recovered from the insurance company.
Change of name
The
name of each passenger must exactly match the name as per passport. If
the names on your ticket and your passport does not match, the airline
can refuse you boarding. If, after your completed your reservation in
the website, you found out that there is a wrong name, the name is
spelled incorrectly, or the first and last name are misplaced, you can
report this by telephone to Airlines4all.com. Airlines4all.com cannot
guarantee that the airline will correct the mistake free of charge, but
we will do our best. Usually you will have to purchase a new ticket in
such cases.
Warning: Do not use nicknames and pet names! Just as
the names are entered in the travel document. Watch out for the family
and first names.
Processing of bookings made through our website
is completely automated process. Processing of the e-mails and the
reservations are not running in parallel. It is possible, incoming
emails are processed later than incoming reservations. Airlines4all.com
assumes no responsibility if the email with the correct data is being
processed later than the booking with erroneous data. So always check
your reservations for errors before you confirm them on the site.
Changes in Departure dates
If
you want to change an already confirmed booking, there are always costs
associated with such a change. These consist of the fees collected by
the airline for such changes and the service fee charged by
Airlines4all.com. The airline fee is a sum of the fine for the change
(normally 50 euro’s), the difference between the old and the new ticket
price (if any) and the ticketing fee (if ticket must be reissued). Some
tickets cannot be changed or canceled at all under the conditions of the
airline. In such cases you need to buy a whole new ticket. You can
inquire at Airlines4all.com for the terms of cancellation or change. For
the administration of such cancellation or change of ticket (if
permitted by airline) we are charging € 25.00 administration fee.
Procedure for cancellation of tickets on scheduled flights
Cancellation
of a ticket for a flight on scheduled services can be done only by
e-mail. If cancellation occurs within seven days before departure, you
must call Airlines4all.com, to speed up processing.
You will receive
one or several e-mails. You should carefully read them. Cancellation may
be made only by the person who made the reservation. Only after you
confirm agreement with all related costs, the ticket will be canceled.
The amount will be refunded to your account as soon as the payment from
the airline is received by Airlines4all.com. The amount will be paid
back to your account, used for the original payment or the respective
credit card. It takes about 2-3 weeks but in some cases significantly
longer (6-12 months). Tickets must be declared for cancellation within
one year after the original date of departure. After that the ticket
becomes invalid and cannot be refunded.
Amounts are not refunded in
cases when the airline cancels your flight or change your flight
schedule. The airline may make exceptions to this rule. Airlines4all.com
can mediate this process, but then administrative fee will be charged.
7. Complaints
Please
note that this section does not apply to reservations for low-cost
carriers. If a problem occurs with low-cost carrier, please contact the
airline directly, because your contract of carriage is with them.
If a
problem occurs while you are abroad, you have to contact the local
representative of the service provider (e.g. hotel, car rental, airline)
as soon as possible. If the supplier does not want to solve the
problem, please contact us in working hours, so we can help you. If you
want to raise a claim through us, you must inform us within one month
after your return in writing, applying all original reservations,
tickets and other related documents and information, supporting your
case.
If the provider or we are not informed within this period for
your problem, we will not be able to do the relevant researches and
eventually solve your problem. If you have a complaint against the
airline, we recommend you first contact the airline.
No show / cancellation on the day of the flight
If
you have booked one of our products and services (flights, car rentals,
hotel stays or flight + hotel), but you fail to appear at check-in desk
on the date and time agreed, or you cancel your flight on the day of
the trip, you completely lose your rights to claim any compensation,
using our services.
8. Terms and Conditions of airline tickets
Here
we draw your attention on some important conditions for booking and
using of airline tickets, which are applied by almost all airlines.
Use of return portion only of a round trip ticket.
If
you have a round trip ticket, you cannot use only the return portion of
it without using the outgoing. It will be automatically canceled at the
moment you do not appear on the first flight.
Start the journey of an intermediate point.
If
you use a transfer ticket, you can start your journey at the point of
transfer. Your trip must begin at the first point mentioned in your
ticket.
Age of children and babies:
For children and infants are
considered children from 2 to 11 years and infants 0 to 1 year to the
date of commencement of travel (if on the date of return travel the baby
is 2 years and child - 12 years different rates may apply) .
Transport obligations of the airline:
An
airline is supposed to transport passengers with valid travel documents
and tickets for transportation to and from destinations that are valid.
The airline is not obliged to provide food at a time before or after
the flight. This depends on the airline's own standards, which fly.
Almost always, however, during the flight are offered food and drink, if
not free, it is against zplashtane.
Also, the airline is not obliged to provide you with the hotel in case of longer stays in an intermediate point of transfer.
At
some airports, particularly in the Far East, Central, South America and
New Zealand. It is possible to collect local taxes imposed by local
authorities. These charges can not be recovered later.
9. Hotels:
Airlines4all.com
works together with Easytobook.com. If you want to book a hotel, you
will automatically leave the site Airlines4all.com and you will be
directed to the website of Easytobook.com. We are not responsible for
those bookings.
The cancellation policy of each hotel is listed on the respective web page and you can read them before completing your booking.
10. Car rental:
Cheptiks.nl
is cooperating with Autoeurope.nl. If you want to book a rental car,
you leave the Airlines4all.com site automatically and you do your
reservation and payment directly on the website of Autoeurope.nl. We are
not responsible for it.
In general the following rules are applicable:
= Changes: € 50 per booking (an amendment to the booking means usually for the rental company a new booking)
= Cancellation: up to 48 hours before pick up of the car € 50. Within 48 hours and no show - 100% (non refundable)
= If you return the car earlier, you are not entitled to a refund.
=
The rental company reserves its right for additional fees on the spot
in case of tax increases imposed on them by third parties and not known
at the time of booking.
The above rules may differ significantly from those of the rental company you are going to book with.
